Ozjuice Meds FAQ: FREQUENTLY ASKED QUESTIONS

Delivery

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Orders placed by 12pm AEST will be posted same day. All orders are sent via Australian domestic services.

VIC 1-2 Business Days | NSW 1-2 Business Days
ACT 1-2 Business Days | SA 1-3 Business Days
QLD 2-5 Business Days | TAS 2-5 Business Days
NT 3-5 Business Days | WA 3-5 Business Days

*Rural Areas may take a little longer

WHERE IS MY ORDER SENT FROM?

All orders are sent from within Australia, meaning there is no need to worry about customs or border force interception. We have a 100% delivery success.

CAN I USE A FAKE NAME ON THE DELIVERY ADDRESS?

Yes, at your own risk. We advise you to do what you’re comfortable with. Although we have never had any issues with law enforcement, so we encourage using your real name as we feel it’s 100% safer. 

 

You just need to make sure the address matches your id, if picking up from the local post office. Please note using a fake name for Parcel Lockers does not work.

CAN I USE A PO BOX AS DELIVERY ADDRESS?

Yes. PO boxes are a great option if you’re not home for delivery.

DO I HAVE TO SIGN FOR THE PACKAGE?

No. You will not need to sign for the package. You may need to show ID with the same address if picking up from the post office.

WHAT IF I’M NOT HOME FOR DELIVERY?

The item will be left in your mailbox or safe location if possible. Otherwise a “missed delivery card” will be left and need to pick up from the post office.

I WOULD PREFER TO PICK UP MY PACKAGE FROM THE POST OFFICE IF I MISS DELIVERY, IS THIS POSSIBLE?

Yes. Please make a note of this when placing an order in the order notes section and we will make a request with the delivery company to ensure this happens.

 

Ordering & Payments

HOW WILL MY ORDER BE PACKAGED?

We will ensure your package is always packaged safely and discretely. All items will be bubble wrapped and we will use certain stealth techniques as needed. 

 

The outside of the package will be plain with no indication of what’s inside or our company details. This is to ensure safety from law enforcement and so that you’re comfortable receiving the package.

HOW MUCH IS POSTAGE?

All orders are sent via Australia Post, postage is FREE. 

HOW CAN I TRACK MY ORDER?

We provide tracking details after postage for orders over $500 . You can track your parcel via auspost.com.au 

MY ORDER HASN’T ARRIVED WHAT SHOULD I DO?

If you order hasn’t arrived after the given time guide, please contact us and we will investigate and resolve the issue promptly.


VIC 1-2 Business Days | NSW 1-2 Business Days
ACT 1-2 Business Days | SA 1-3 Business Days
QLD 2-5 Business Days | TAS 2-5 Business Days
NT 3-5 Business Days | WA 3-5 Business Days

*Rural Areas may take longer

HOW DO I PAY FOR MY ORDER?

We only accept Bitcoin and PayPal. This is to ensure an anonymous transaction for both parties. 

 

This ensures both customer and our business are safe from law enforcement. Contact support service on WhatsApp if you wish to pay with PayPal ( Friends and Family) 

DO YOU OFFER DISCOUNTS FOR BULK ORDERS?

Yes. For bulk orders we can offer competitive pricing. Please contact us via email or WhatsApp for bulk orders

 

I DON’T KNOW HOW TO USE BITCOIN IS THERE ALTERNATE PAYMENT METHODS?

Yes, we do accept Bitcoin and PayPal at this time for safety reasons. Contact support service on WhatsApp if you wish to pay with PayPal ( Friends and Family)